Frequently asked questions.
Frequently asked questions.
We are a professional cap&hat manufacturer in China with more than 20 years experience. Please see our stories here
We focus on various styles of caps and hats, including baseball cap, trucker cap, sports cap, washed cap, dad cap, snapback cap, fitted cap, strech-fit cap, bucket hat, outdoor hat, knit beanie and scarves.
Yes, we have our own factories. We have two cut&sew factories for caps&hats and one knitting factory for knit beanies and scarves. Our factories are BSCI audited. Also we have import and export right, so sell goods oversea directly.
We have obtained factory audit certificates of BSCI, Higg Index.
Yes, we have 10 staffs in our R&D Team, including the designer, paper pattern makers, technician, skilled sewing workers. We develop more than 500 new styles every month to satisfy changing market demands. We have same model as mainstream cap styles and cap shapes in the world.
Around 300,000 PCs each month average.
The North America, Mexico, UK, European Countries, Australia, etc….
Jack wolfskin, Rapha, Rip Curl, Volcom, Realtree, COSTCO, etc…
In order to be more environmentally conscious, we are suggesting customers always review our latest e-catalog online.
Of course, inventory samples are free, you only need to bear the freight, and provide your express account to our sales team to collect the freight.
Of course, you will find different fabrics and available colours from our website. If you are looking for a specific colour or fabric, please send me pictures by email.
Yes, please send Pantone code, we will match same or very similar color for your design.
The fastest way to receive your sample cap is by downloading our templates and filling them using Adobe Illustrator. If you experience any difficulty, an experienced member of our development team will be glad to assist you to mock up your cap design as long as you provide your existing vector logos in format of ai or pdf.
Yes. If you want to have your own labels customized, all you have to do is specifying the details on your cap template. If you experience any difficulty, our experienced designer will be glad to assist you to mock up your label design as long as you provide your existing vector logos in format of ai or pdf. We hope that the custom label as an added asset to your own brand.
We do not have in house graphic designers to create your logo but we do have artists that can take your vector logo and make mock-up of cap with decoration for you, and we can make minor edits to the logo as needed.
We require all logo files to be submitted in vector format. Vector based files can be AI, EPS, or PDF.
Art will be sent about 2-3 days after receive your sample order confirmation.
We do not charge set-up fee. A mock-up is included on all new orders.
Normally a custom-made cap sample will cost you US$45.00 each style each color, it can be refunded when order is reach 300PCs/style/color. Also shipping fees will be paid by your side. We still need to charge mold fee for special embellishment as needed, like metal patch, rubber patch, embossed buckle, etc.
If you are hesitant to sizing, please check our Size Chart on the product pages. If you still have problems with sizing after checking the Size Chart, please feel free to drop us an email at sales@mastercap.cn. We are more than happy to assist.
Once design details are confirmed, it usually takes around 15 days for regular styles or 20-25 days for complicated styles.
A). Cap&Hat: our MOQ is 100 PCs each style each color with available fabric.
B). Knit beanie or scarf: 300 PCs each style each color.
For an accurate pricing and for the personal verification of our unique superior quality, requesting a sample is the best option. Final price depends on several factors, such us style, design, fabric, added details and/or embellishments and quantity. Pricing is based on the quantity of each design not total order quantity.
Yes, before confirming the order, you can request a sample to check the material , shape&fit, logos, labels, workmanship.
The production lead time start after final sample is approved and lead time vary based on style, fabric type, decoration type. Normally our lead time is around 45 days after order confirmed, sample approved and deposit received.
We do not offer a rush fee option for the simple fact that if we did everyone would be paying it and we would be back at normal turn times. You are always more than welcome to change your shipping method. If you know you have an event date, please communicate that with us at the time of order and we will do our best to make it happen or let you know upfront it isn’t possible.
You are welcome to cancel your custom order up until we have bought bulk material. Once we have bought bulk material and it is put into production and too late to cancel.
It depends on the order status and your specific changes, we can discuss it case by case. Â Â You need to bear the cost or delay if the changes affect production or costing.
We have a complete product inspection process, from material inspection, cutting panels inspection, in-line product inspection, finished product inspection to ensure product quality. No products will be released before QC checking. Our quality standard is based on AQL2.5 to inspect and delivery.
Yes, all materials sourced from qualified suppliers. We also do test for material according to buyer’s requirements if needed, the test fee will be paid by buyer.
Our payment term is 30% deposit in advance, 70% balance paid against the copy of B/L OR before shipment for air shipment/express shipment.
T/T, Western Union and PayPal are our usual payment method. L/C at sight has monetary limitation. If you prefer other payment method, please contact our salesperson.
According to the order quantity, we will choose the economic and speedy shipment for your option. We can do Courier, Air shipment, Sea shipment and combined land&sea shipment, train transportation according to your destination.
Depending on the ordered quantities, we suggest the below shipping method for different quantity.
– from 100 to 1000 pieces, shipped by express (DHL, FedEx, UPS, etc), DOOR To DOOR;
– from 1000 to 2000 pieces, mostly by express (Door to Door) or by air (Airport to Airport)
– 2000 pieces and above, generally by sea (Sea Port to Sea Port)
The shipping costs depends on shipping method. We will kindly seek quotations for you before shipment and assist you with the good´s shipping arrangements. We also provide DDP service. However, you are free to choose and use your own Courier account or Freight Forwarder.
Yes! We currently ship to most countries in the world.
A shipping confirmation email with tracking number will be sent to you as soon as the order is shipped out.
Please see headwear clean and care instruction here
To keep the product perfect, we recommend that you hand wash all our caps and dry them directly flat.
Some steps to avoid:
- do not carry out professional wet washes
- do not tumble dry
- do not iron
We listen to client’s suggestion or complaint. Any suggestion or complaint will be responded within 8 hours. Regardless, we want to make sure you are fully satisfied and taken care of. Please contact us directly in regards to the quality of your product.
We do final inspection before shipment and also accept QC before shipment from our customers, including third party like SGS/BV/Intertek..etc. Your satisfaction is always important to us, because of this, after shipment, we have a 45-day guarantee. During this 45 days, you can request us to afford redress with quality reason.
If you receive a custom order that you are unsatisfied with, please reach out to the salesperson who was managing that order and send photos of the caps, so we can compare to the approved sample or art. Â Once we review the caps against the approved sample or art, we will work to a solution that best fits the issue.
We cannot accept returned caps after decorating or altered in any way, washing, and worn caps will not be accepted.
At MasterCap we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please send some images to be emailed to us providing all damage caused, as well as some images of the parcel you received.
MasterCap pays if we made a shipping error.
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, your refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days.
