OUR ORDER PROCESS
HOW TO ORDER



Step 1 : Submit logo artwork & info
Browse our various styles of caps on our website, select the one that suits your preferences, and submit your logo artwork along with details such as fabric, color and size. You may also submit AI-generated cap concepts or other design references. Our team will review feasibility and confirm production details with you before sampling; concept images are references, and the final product is based on the agreed specifications and approved sample.
Step 2 : Confirm details
Our professional team will submit digital mock ups to you along with recommendations, ensuring the design is exactly what you want.
Step 3 : Pricing
Once the design is finalized, we will calculate the costs and provide a quotation for your final approval.
Step 4 : Sample Order
Once the price and sample fee are approved and the sample fee is paid, the sample will be produced and sent to you for approval. The custom sample fee is USD50.00 per style per color and includes two samples of that style and color for you. Shipping is paid by the customer. Mold fees for special decorations, such as metal patches, rubber patches or embossed buckles, will be listed separately in the sample quotation. The corresponding sample fee will be refunded when the bulk order reaches 300 pieces per style per color. Sample fees are paid before sampling, with the applicable terms confirmed in the quotation or proforma invoice. Regular samples take approximately 15 working days, and salesman samples take approximately 20–25 working days, starting after you confirm all sample details. Shipping time is additional.
Step 5 : Production Order
Once you decide to proceed with a bulk production order, we will issue a proforma invoice for a 30% deposit. Bulk production normally takes around 45 days, starting once the order is confirmed, the final sample is approved and the deposit is received. Lead time may vary with the style, fabric and decoration. Shipping time is additional.
Step 6 : Let us handle the rest !
Sit back and relax while our team closely monitors every step of your order’s production process to ensure you receive exactly what you ordered.
Step 7 : Shipping
Our team will contact you a few days before your goods are due for completion to confirm your delivery details and present shipping options. Once your order passes final inspection by our quality control team and the remaining 70% balance is paid in full, your goods will be shipped, and we’l keep you informed on the shipping status.

OUR MOQ
Cap&Hat:
100 pieces per style per color per size. Some styles require 300 pieces due to materials, construction or specifications, as confirmed in the written quotation.
Knit beanie and scarf:
100 pieces per style per color per size. Some styles require 300 pieces due to materials, construction or specifications, as confirmed in the written quotation.
OUR LEAD TIME

Sample lead time:
Regular samples take approximately 15 working days, and salesman samples take approximately 20–25 working days, starting after you confirm all sample details. Shipping time is additional.
Production lead time:
Lead time may vary with the style, fabric and decoration.
Bulk production normally takes around 45 days, starting once the order is confirmed, the final sample is approved and the deposit is received. Shipping time is additional.
OUR PAYMENT TERMS


Price Terms:
EXW/FCA/FOB/CFR/CIF/DDP/DDU
Payment Terms:
Our standard bulk-order payment terms are a 30% deposit in advance and the remaining 70% paid in full before shipment, regardless of shipping method. Sample fees are paid before sampling. The applicable terms will be stated in the quotation or proforma invoice.
Payment Option:
T/T, Western Union and PayPal are our usual payment method. L/C at sight has monetary limitation. If you prefer other payment method, please contact our salesperson.
Currencies:
USD, RMB, HKD
QUALITY CONTROL



Quality Control:
We have a complete product inspection process, from material inspection, cutting panels inspection, in-line product inspection, finished product inspection to ensure product quality. No products will be released before QC checking.
Our quality standard is based on AQL2.5 to inspect and delivery.
Qualified materials:
Yes, all materials sourced from qualified suppliers. We also do test for material according to buyer’s requirements if needed, the test fee will be paid by buyer.
Quality Guaranteed:
Yes, we guarantee the quality.
SHIPPING




How to ship out the goods?
According to the order quantity, we will choose the economic and speedy shipment for your option.
We can do Courier, Air shipment, Sea shipment and combined land&sea shipment, train transportation according to your destination.
What is shipping method for different quantity?
Depending on the ordered quantities, we suggest the below shipping method for different quantity.
– from 100 to 1000 pieces, shipped by express (DHL, FedEx, UPS, etc), DOOR To DOOR;
– from 1000 to 2000 pieces, mostly by express (Door to Door) or by air (Airport to Airport)
– 2000 pieces and above, generally by sea (Sea Port to Sea Port)
What about the shipping costs?
The shipping costs depends on shipping method. We will kindly seek quotations for you before shipment and assist you with the good´s shipping arrangements.
We also provide DDP service. However, you are free to choose and use your own Courier account or Freight Forwarder.
Do you ship worldwide?
Yes! We currently ship to most countries in the world.
How can I track my order?
A shipping confirmation email with tracking number will be sent to you as soon as the order is shipped out.


